Our Physiotherapists are members of the Chartered Society of Physiotherapy, Acupuncture Association of Chartered Physiotherapists and registered with the Health and Care Professions Council.
We take patient confidentially seriously and will always act with your best interests at heart.
We are committed to providing a high quality service, strengthened by a regular programme of professional development to broaden therapy skills, keep up to date on current research and be aware of the latest and best practice within the profession.
THE LEGAL BIT
This website is provided “as is” without any representations or warranties, express or implied. Choice Physio Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Choice Physio Limited does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]
Limitations of liability
Choice Physio Limited will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
[to the extent that the website is provided free-of-charge, for any direct loss;]
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Choice Physio Limited has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Choice Physio Limited liability in respect of any:
death or personal injury caused by Choice Physio Limited negligence;
fraud or fraudulent misrepresentation on the part of Choice Physio Limited; or
matter which it would be illegal or unlawful for Choice Physio Limited to exclude or limit, or to attempt or purport to exclude or limit, it's liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
[You accept that, as a limited liability entity, Choice Physio Limited has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Choice Physio Limited officers or employees in respect of any losses you suffer in connection with the website.]
[Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Choice Physio Limited officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Choice Physio Limited.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Choice Physio Limited is committed to ensuring the privacy and confidentiality of your personal data, and to protect it from unauthorised access and disclosure. This policy explains how we collect, process and use your personal data, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.
Name and contact details of our organisation
Choice Physio Limited provide an outpatient Physiotherapy service, which involves assessing, diagnosing and treating a range of health conditions. Our Physiotherapists who provide treatment are registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).
Any enquiry about how we collect or process your data should be addressed to Mrs Katy Short, by email: k or by post to :Choice Physio Limited, 47 Bell Street, Sawbridgeworth, Hertfordshire, CM21 9AR.
Purpose of data processing
For the purpose of providing treatment, Choice Physio Limited may require detailed medical information. We will only collect information that is relevant and necessary for your treatment. When you visit us, we will record notes that may include details regarding your medication, treatment and other health conditions. The data is always kept securely, and is not shared with anyone not involved in your treatment at Choice Physio Limited. However, for data storage purposes, the data may be handled by administration staff who have signed a confidentiality agreement. We require your explicit consent to allow Choice Physio Limited to document and process your medical data. Contact details that you provide, including telephone numbers, email and postal address, may be used to remind you of future appointments and provide reports or other information regarding your treatment.
For marketing purposes, Choice Physio Limited may also use the contact details supplied by you to respond to your enquiries, including making telephone contact and emailing information to you that we believe may be of interest to you.
Through making initial contact with Choice Physio Limited, you consent to Choice Physio Limited continuing a marketing dialogue with you until you opt out, which you can do at any time by emailing us at or by postal address: Choice Physio Limited, Bell Pharmacy, 2-3 Forelands Place, Bell Street, Sawbridgeworth, Hertfordshire, CM21 9QD. We may also at times promote services that are provided by other practitioners at our premises, who may not be employed by us. If you would like to be removed from our marketing database, you can email or write to the practice using the addresses provided above, and we will remove you from the marketing database immediately.
Choice Physio Limited will only collect the information needed so that we can provide you with the service you require.
Lawful basis for processing any personal data
To meet our contractual obligations from explicit patient consent and legitimate interest to respond to enquiries regarding the services provided.
Legitimate interests for the processing of personal data
To provide safe treatments for patients with musculoskeletal health conditions indicated for Physiotherapy assessment and intervention.
The recipients of personal data
There may be circumstances where we are obliged to share your medical records or information related to your diagnosis, treatment or ongoing care. This may be with third parties or other healthcare professionals including GP’s, consultants, medical insurance companies and solicitors. If this is required we will inform you first, unless we are under a legal obligation to comply.
All personal data is held in the United Kingdom. The data stored on our cloud based practice management system, Cliniko, is securely stored on servers in Australia. We have agreed Cliniko’s terms, conditions and policies, which are GDPR compliant.
Data retention period
Choice Physio Limited will process your personal data for the duration of your treatment, and are legally obliged to store the personal data for adults for eight years after the last treatment session. After eight years, all personal data will be deleted. Personal data for children who have received treatment, will be stored until the child is 25 years old.
While we hold or process your personal data, you have the following rights at any time:
The right to be informed - You have the right to be informed about how we collect and use your personal data.
The right of access - You have the right to request a copy of the personal data records that we hold about you. This is referred to as a subject access request. You can make this request verbally or in writing, and we will respond without undue delay within one month of the request.
The right to rectification - you have the right to correct any personal data that we hold about you that is inaccurate or incomplete.
The right to erasure – this right applies in certain circumstances, where you can request to have your personal data erased from our records.
The right to restrict processing – In certain circumstances, you have a right to request the restriction of processing of your personal data.
The right to data portability – You have the right to obtain and use your personal data with other services or organisations.
The right to object – In certain circumstances, such as direct marketing, you have the right to object to the processing of your personal data.
The right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
Concerns or complaints
If you have any concerns, queries or complaints, please contact our Physiotherapist Katy Short, by telephone 012798 82518, email k or in writing to our postal address (outlined previously). If we cannot solve your query, you have the right to lodge a complaint with the Information Commissioner’s Office or another supervisory authority.
Choice Physio Limited will keep your personal data safe and secure, and only team members who are involved in providing your treatment will have access to your patient records. However, our administration team will have access to your contact details so they can manage your account and make appointments for you on our management system. Choice Physio Limited will not share your personal information unless legally obliged too, or due to regulations or governmental requests.
Changes to the information - We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we will update our privacy information accordingly and communicate the changes to individuals before starting any new processing.